Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial intelligence-enabled scam. Rivlin, who runs a real estate company in Las Vegas ...

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A man called customer service to fix a canceled trip. The charge on his card, and what he said happened after, raised troubling questions.

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United Airlines is investigating after the Colorado man's call to customer service got connected to someone calling themselves David who charged him $17,000.

From his kitchen table, he searched Google for the cruise company’s customer service number, chatted with a knowledgeable representative and provided his credit card details.

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Rivlin said that the number he called was highlighted in Google’s “AI Overviews” - AI-generated responses to some web searches. The next day, Rivlin saw fishy credit card charges and realized that ...