随着IT成为企业运营的核心支撑，IT服务台的重要性日益凸显。现代ITSM平台已从简单的帮助台发展为复杂的管理系统，集成了工单跟踪、资产管理、性能监控等功能。这些平台的核心是工单门户，确保请求得到及时处理。许多产品强调自助服务功能和AI集成，通过智能路 ...

In the high desert of West Texas, there's a trail dodging cactus. No signs or guideposts here … just the crunch of gravel underfoot, and above, a wide-open sky. But for those in the know, like Matt ...

Revenue growth at The Trade Desk is decelerating. At the same time, its CFO is leaving the company. CEO Jeff Green still sounds confident in the company's strategy. The Trade Desk's revenue rose 19% ...

The DC Council voted this week to overhaul Initiative 82, slowing down increases in the tipped minimum wage and ultimately capping it at 75 percent of the full minimum wage. Many restaurant owners ...

Hacking is hard. Well, sometimes. Other times, you just call up a company's IT service desk and pretend to be an employee who needs a password reset, an Okta multifactor authentication reset, and a ...

I haven't gone to an office in five and a half years. While I easily adapted to the work-from-home lifestyle, the one key ingredient missing from my workday was something that may shock you: I didn't ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Senyo Simpson discusses how Rust's core ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Make this awesome desk the heart of your gaming station. TheStreet aims to feature only the best products and services. If you buy something via one of our links, we may earn a commission. The $270 ...

If you’ve ever walked up to a cashier or front desk and been met with a silent stare, you’ve been a victim of the “Gen Z gaze.” Talk about the Gen Z gaze has been taking over X, with older generations ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...