GS Group is accelerating its strategy for "on-site problem-solving artificial intelligence (AI)." Chairman Huh Tae-soo is ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

As part of the cooperation, a new network service monitoring system will be implemented at One Hungary, driving analytics, ...

A hot topic among restaurant operators at this year’s National Restaurant Association Show was cutting costs. This is no ...

Designed to be the first stop for support in the field, the tool complements existing Lennox support services. Since its launch earlier this year, the Technical Support AI agent h ...

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

An established footwear retailer is taking a step forward in customer experience. Charles Clinkard, a British shoe retailer ...

Small business growth strategies reveal ways to boost your reach, increase sales, and manage expansion effectively.

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

To meet rising customer expectations, CRM systems need to play larger roles beyond just tracking sales or contacts, instead serving as intelligent, end-to-end, AI-driven engagement platforms.

Representative Image Customer experience - both online and offline - has emerged as the key differentiator for brands across categories. It has assumed even greater significance after the pandemic, as ...