There was an error while loading. Please reload this page. Amazon Connect inbound contact flow for VaultIQ Solutions with IVR menu, routing, and BasicQueue setup. Lab ...

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Armen Kirakosian recuerda las frustraciones de su primer trabajo como agente en un centro de llamadas hace casi diez años: clientes irritados, la ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...