Business owners have many reasons to create new policies and procedures. A business should have both an employee handbook and operations handbook written and acknowledged by all employees. These books ...

Memorandums, more commonly referred to as memos, are a formal way to share information and calls to action throughout a company or organization. To ensure that your writing is effective, the memo will ...

As management guru Peter Drucker is often quoted as saying, “The purpose of a business is to create and keep a customer.” Few CEOs would argue with this point. However, most CEOs would argue that ...