If you’ve noticed your internet bill creeping up, your airline miles shrinking in value, or your streaming subscription ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Unsure what to do if a dealer scratches or dents your car? Here's a clear breakdown of the steps to take before it becomes a ...

TORONTO - Mohammed Halabi has spent countless hours negotiating with customer service agents over the past 20 years.

Duncan Okindo says he was lured to Southeast Asia last year by the promise of a customer service job in Thailand. Instead, he ...

Business banking is emerging as a key battleground in the race among the big four to build artificial intelligence tools to ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...

From detecting serious disease, to monitoring rock art and writing divorce agreements and wills, the robots are already hard ...

Chris Kranenberg's case reveals how National Grid billing errors can affect customers, emphasizing the importance of ...

Learn how routine service visits can boost revenue by building trust, offering preventive checks, and bundling services.