Microsoft is adding new Dynamics 365 AI-infused applications, plus two mixed-reality Dynamics 365 applications, to the family with the coming October 2018 Dynamics 365 CRM and ERP releases.

Microsoft Dynamics 365: Why It May Not Be What You Think For starters, the cloud-based CRM/ERP software has some surprising integrations with PowerApps, Microsoft's low-code developer environment.

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.