A new attack uses what looks like legitimate iCloud Calendar invites but they're actually phishing emails in disguise designed to trick Apple users.

A company founder with decades of career growth in corporate roles gave us four things to consider when building a career in ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

The Southern Hilltowns Adult Education Center in Chester has released the September class offering schedule. SHAEC’s classes, ...

The controversial Automated Ball-Strike (ABS) challenge system is an unspoken contract between the only three people on the ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a place for for higher skilled human agents.

AI’s threat to enterprise software, cloud’s room for growth and companies jumping into new markets were some of the big ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated ...