DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

A Nigerian lady shared how she was offered N5000 as monthly salary at a job interview. The lady said she was supposed to work ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

"Most people assume their bills are non-negotiable," writes "Add a Zero" author and self-made millionaire Rose Han. "But here ...

All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips, and was founded by her mother, Pauline Phillips.

The Core Transit unionization process is heading to a vote after disagreements between management and union advocates forced ...

Nicolock Paving Stones continues its commitment to the customer experience by making significant investments with the launch ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

Many speakers at Sept. 11 anniversary events at the Flight 93 National Memorial over the years have urged those gathered to ...

That's not always how things play out, unfortunately. More often than not, sticking with a company long-term actually means ...

Because of the nature of government work, many tasks still require real names, so the only things staff can change are name ...