Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Guest host Hank Green and Digitas CEO Amy Lanzi go deep on digital marketing, AI, and the influencer-creator debate.

Chris Kranenberg's case reveals how National Grid billing errors can affect customers, emphasizing the importance of ...

Nicolock Paving Stones continues its commitment to the customer experience by making significant investments with the launch ...

While the FTC investigates and Congress vacillates, one state lawmaker is ready to put up some protections for online ...

The Core Transit unionization process is heading to a vote after disagreements between management and union advocates forced ...

Autonomous vehicle companies will have to contend with a new Texas law next spring, but it’s a far cry from what some ...