Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated ...

The California Department of Tax and Fee Administration launched a new virtual assistant that uses artificial intelligence to answer Californian’s tax questions. The department hopes the tool will ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update from ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

More than a hundred people filled a stretch of West 138th Street in Harlem Sunday for a block party to celebrate the opening ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

Medicare scammers usually call by phone and use these tactics. Find out what they are and how to protect yourself.

Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential ...

OMAHA, Neb. (AP) — No formal agreement has been signed to convert a remote state prison in Nebraska into the latest ...