Which factors contribute most to great and terrible experiences when customers contact businesses? To find out, Oracle and Ascend2 surveyed 5,053 people around the world between the ages of 18 and 80 ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in today’s digital age. In a landscape dominated by automation and transactional ...

Macworld In just three days, Apple will hold a press event to announce its latest round of new products. We’ve seen the ...

Safeguarding customer information involves routine antivirus scans, firewalls, and consistent monitoring of possible threats.

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Your weekly strategic brief on the cyber threat landscape. Uncover the deeper patterns behind attacks, from bootkit malware ...

Not everyone dreams of water cooler chats or Zoom meetings. If you’re the type who enjoys working solo and avoiding awkward ...

The real challenge for business leaders is knowing where and how to deploy AI agents in order to remove bottlenecks and ...