Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

One of the most enduring problems in field service is knowledge transfer. Experienced technicians who have been around a long time have seen it all, but many of them are approaching retirement — or ...

Leading field service management solution delivers new GenAI capabilities to service organizations to increase technician effectiveness Reschedules appointments, automates manual tasks, reviews asset ...