Grocery shopping already comes with its fair share of issues. Spare yourself the trouble and avoid these supermarkets known ...

Microsoft is announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance ...

We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

The development of SCRM makes enterprises more efficient and intelligent in managing private traffic. Through systematic data ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

The core of this patent lies in providing an efficient document format conversion method. The process includes: first, obtaining the document to be converted and the corresponding general form ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

Chad Hersh, Head of Worldwide Market Development, Life Insurance at AWS on enabling cloud-first and customer-centric ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...