Microsoft is announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The development of SCRM makes enterprises more efficient and intelligent in managing private traffic. Through systematic data ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

Chad Hersh, Head of Worldwide Market Development, Life Insurance at AWS on enabling cloud-first and customer-centric ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

Establishing AI Rooted in Practical Applications and Users SINGAPORE, /PRNewswire/ -- Sobot, an innovative AI customer ...

Experience has shown that unhappy customers may react in unexpected ways. They may get mad but more importantly they get even ...

A New Model of Seamless Interaction This year at the service trade fair, digital humans at bank booths attracted widespread attention. These digital humans utilize natural language processing ...