Microsoft’s Sales, Service, and Finance Copilots are joining Microsoft 365 Copilot.

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit ...

NEW YORK (AP) — Thousands of Microsoft 365 customers worldwide reported having issues with services like Outlook and Teams on Monday. In social media posts and comments on platforms like outage ...

In today’s world, sellers struggle to meet their goals due to competing priorities, manual processes and increased customer expectations. Most spend their time on administrative and non-selling tasks.

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...