In a letter to lawmakers who accused Delta of using AI to spy on customers' personal data in order to "jack up" prices, Delta ...

In a letter to three senators, Delta said some of the conversation on its use of AI “has created confusion and misinformation ...

DALLAS (AP) — American Airlines and Southwest Airlines say that customers encountered problems booking flights on Tuesday because of a glitch in their reservations systems. Both airlines said ...

As customers face hours-long phone waits for customer service, Delta Air Lines has called some former reservations employees back to work on a temporary basis to help handle the load.

Delta exec says AI pricing model is dictated “by market dynamics and vigorous competition” and does not rely on personal data.

Some are concerned that Delta’s use of AI could lead some customers to pay more airfares given the pricing system’s ...