Why emotional blueprinting reveals what data misses—presence, nuance, and the moments that actually build trust.

The definition of China’s core outbound segment appears to be shifting with young, tech-savvy adventurers and experience-seeking senior travellers expected to define two divergent paths in outbound ...

In today's rapidly evolving digital landscape, the customer service field is undergoing an unprecedented transformation, shifting from a labor-intensive model to one driven by intelligent technology.

Yunshi Data, based on Amazon Web Services' leading cloud and generative AI services, has constructed the ConnectNow omnichannel intelligent contact center. Through multi-functional capabilities such ...

A data breach stemming from a third-party customer service database has affected European airlines Air France and KLM Royal Dutch Airlines. The sister airlines are part of the Air France-KLM Group and ...

With digital data being stored in varieties of devices, the Finance Ministry will be widening the definition of the ‘computer system’ under the new Income Tax Bill 2025 and the Central Board of Direct ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. You either embrace ...

If you would like to learn more about the IAEA’s work, sign up for our weekly updates containing our most important news, multimedia and more. The IAEA conducted its first-ever management systems ...

Research from Cisco has revealed that while the benefits of agentic artificial intelligence (AI) are clear, a human connection remains essential and robust governance is non-negotiable. The race to an ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...