Essentially, an intelligent customer service system is a set of customer service tools that integrates automation, data ...

In this article, we will break down the concept of SCRM development in detail. You will see how it helps businesses connect ...

Why emotional blueprinting reveals what data misses—presence, nuance, and the moments that actually build trust.

FiberOne Broadband, Nigeria’s largest fibre-to-the-home internet provider, said it will launch a nationwide upgrade of its infrastructure and customer ...

History shows disruption is constant; CMOs must blend past lessons with digital transformation and AI to steer future ...

In the heart of Hudson, Ohio, there exists a breakfast paradise that locals guard with the fierce protectiveness of people who’ve discovered buried treasure and don’t want the secret getting out.

How to build trust in the AI age, Google keeps Chrome but has to share data, Will Smith pounces on AI concert video ...

In the United States, entertainment centers are undergoing a technological transformation, integrating advanced systems to ...

Some analysts during the course of the conference call seemed focused on the number of new users that Monday acquired last ...

Drones are helping railroaders assess risk, reduce dwell, and boost efficiency and safety.