The city of Grand Rapids is considering becoming its sole trash service provider, meaning residents would no longer be able to use private companies for refuse collection.

Victoria Boston’s decades-long career is one built on a dedication to exceptional leadership and exquisite customer and employee experiences in the ...

You first need to think of systems, not hacks. You need to engineer your processes and create playbooks for everything.

MMM isn't a replacement for all attribution, but it is a powerful strategic layer that can restore clarity to marketing ...

CX personalization has become a core driver of customer experience, helping brands build customer loyalty, spark engagement and stand out in competitive markets. By anticipating customer needs and ...

An immigrant restaurant owner in New York City was mocked for her foreign accent by a cruel customer who told her to “speak good English” in a viral video. The owner of Mamali NYC, Mariam, who is from ...

A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even ...

The Ninth Circuit joins its sister circuits and affirms a “bright-line” FINRA definition of “customer.” Investors must have direct transactional relationship with member firm or associated person in ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

This is part one of a series on the crisis of masculinity among young men. The series will cover the increasing number of young men feeling lost in society, the lack of strong male role models in ...

您是否正在寻找 2024 年最佳电子商务履行公司？ There’s nothing quite like seeing a new customer come back for more of what you’re offering. It’s validating, exciting, and helps you gain confidence in your brand. So if you ...

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that ...