The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

I foresee the gig economy maturing into something more complex: a networked labor economy where collaboration becomes the ...

The depth of semantic understanding is the primary criterion for measuring the advancement of a voice customer service agent ...

LONDON, September 16, 2025--8x8, Inc. (NASDAQ: EGHT) announces the 8x8 CX Champions Fantasy Team, a global recognition ...

Positionless Marketing Platform creator doubles down on real-time personalization with the launch of new capability: Live FormulasNew York, Sept. 17, 2025 (GLOBE NEWSWIRE) -- Optimove, the creator of ...

Nigel Branker warns that the biggest risk for insurers isn’t catastrophe or cyber – it’s failing to adapt business models ...

Havenly CEO Lee Mayer shares how she scaled a design tech platform, acquired top home brands, and sees AI reshaping interior ...

What are LLMs? Know their working, meaning, benefits, & application, and discover the best large language model examples.

Past honorees share how AI will define the next era of housing technology as HousingWire opens nominations for the 2025 Tech ...

All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...