The ease of online and omnichannel shopping due to the pandemic has elevated consumers' expectations. More than half of respondents (58%) said their customer service expectations are higher today than ...

In luxury retail, executives from Prada, Versace, and Zegna referred to the customer experience as a selling ceremony at Oracle Retail’s Industry Forum in Lisbon, Portugal. Luxury brands are compelled ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...

A Customer Spoke With Kindness Instead Of Frustration, So An Overworked Retail Employee Breathed A Sigh Of Relief Customer ...

If there’s one marquee brand whose fate I’ve worried about during the pandemic (in addition to those in the obviously hard-hit intimate industries like hospitality, travel, and salon services), it’s ...

The post Bold Customer Waited Nearly Five Months To Complain About Spoiled Meat, So One Cashier Had To Explain That’s Not How ...

Zara shoppers in the US are complaining of hour-long lines, chaotic stores, and poor customer service at the apparel giant, as shopping picks up again. "Why is your Yonkers store such a pain? Lines ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. There aren’t many ...