A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

WhatsApp has introduced new tools at its Business Summit in Mumbai, aiming to enhance customer connections and streamline ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Before exercising your right to refuse service, you and your employees should always try to de-escalate a rude customer ...

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

Tecnotree Named a Visionary in the 2025 Gartner® Magic Quadrant™ for AI in CSP Customer and Business Operations ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

ShipStation reports that business automation will be essential by 2026, saving time and costs while increasing efficiency in ...

Katie Egan discusses her strategy for an amazing customer experience and how empathy and connection drive success.

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Big Lee’s popularity and the traffic it has brought to Ocala are just a glimpse of the area’s changing business demographics.