NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Before exercising your right to refuse service, you and your employees should always try to de-escalate a rude customer ...

In the business world, going after "low-hanging fruit"—the easily attainable yet impactful strategies that can make a significant difference in your business trajectory—is a great way to earn some ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

"We don't view AI as a standalone function," highlighted CEO Laura Alber. "It is embedded across our business," she added.

DELHI: 30 Nov. 2023 — High implementation of service advisor actions during pre-service assists original equipment manufacturer (OEM) workshops in a multi-faceted manner, according to the J.D. Power ...