Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

Raleigh Water is launching a new billing portal, "Raleigh Water Self-Service," in November, with features like autopay ...

A state ratepayer advocate on Wednesday recommended that regulators deny a $193 million base rate increase for AES Indiana – ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

A database run by the agency and used by law enforcement now includes about 200 AI complaints, per documents obtained by ...

Reducing the utility’s authorized return on equity to 8.5%. AES Indiana is seeking Commission approval to raise its currently ...

The Indiana Office of Utility Consumer Counselor on Wednesday recommended that state regulators deny AES Indianas request for ...