SAN ANTONIO (June 16, 2014) -- Let's talk about customer service. It is about the Golden Rule -- "Do unto others as you would have them do unto you", and you must love Soldiers and Families. Members ...

In a superior customer service culture, it’s understood that serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

He also introduces the concept of servant leadership and shares insights on how to foster a positive atmosphere that enhances both employee satisfaction and patient care. The conversation also ...

Jon Wayne Service Co. has a “wheel of success” posted all over its offices to communicate the company’s values to its employees. Always over-deliver. Know your product. Take an interest in your ...

RECENTLY MY youngest son, Evan, said, "Dad, I need some new headphones, can we go to Fred Meyer?" Off we went to the Seattle retailer. While Evan was shopping, I was looking through the bargain bin ...

UK consumers face fewer problems when purchasing products and services than they did five years ago, but are more inclined to complain when things go wrong according to a report by the Institute of ...

Two Hy-Vee employees in eastern Iowa are being recognized for outstanding customer service with the company’s top honor.