Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

The lawsuit also said that a Coinbase outsourcer fired human resources employees who were investigating the data breach.

UGI Utilities, Inc. is alerting customers to another scam attempt after a homeowner was recently targeted by someone posing ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and ...

Halabi is the director of MyBillsAreHigh.com, a company that finds savings on telecom and internet costs for both businesses ...

It requires empathy and a customer-first mindset, proactive assistance and personalisation. It is efficient and convenient.

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...

Novaco AI has launched Nova Messaging, a system that lets customers book workshop visits, showroom appointments and test ...

In an age when most of us are terrified of phone calls from unknown numbers, a couple from Summerland went the other way and ...