Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do foryour customers. It also means giving customers a chance ...

Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition, giving customers a powerful, comprehensive marketing service for Microsoft’s next ...

From sustainability to greater agility, Everything as a Service models can help businesses with limited resources remain nimble and competitive.

A customer is a person or business that purchases a company’s goods or services. Learn how companies study customers and the importance of customer service.

In this customer life cycle management guide, I’ll explain what it is and why it is important. You’ll also learn CLM best practices and discover the best CRM software.

When a company connects with customers’ emotions, the payoff can be huge. Yet building such connections is often more guesswork than science. To remedy that problem, the authors have created a ...

Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people ...

Microsoft has announced the limited public preview of Windows 365 Reserve, a service that provides temporary desktop access to pre-configured cloud PCs for employees whose computers have become ...

The introduction of 5G has left many customers dissatisfied and the telecommunications industry under pressure. Despite the promise of an ultra-fast, reliable, and low-latency network with 5G ...