Customer service management software allows you to keep track of customer queries, requests, communications, and problems. It brings all customer conversations and information into one unified system.

Keep communication synchronized between your office and work in the field with field service management software. Digital solutions like cloud-based technology and AI-powered customer relationship ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. Customer experience has long been considered to be a greater ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving ...

Field service management software allows you to manage all your reporting, scheduling, dispatching, invoicing, and customer account management needs, all from a single platform.

While as many as 25% of field service organizations are still using spreadsheets for job scheduling, an estimated 48% were using field management software as of 2020, Fieldpoint reports. Customer ...

Field service management software can offer a comprehensive solution, revolutionising how companies oversee their mobile workforce, schedule tasks and optimise customer satisfaction.

Field Service Management software should be integrated seamlessly with existing systems, such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.

Field service management software provider, Simpro Group, has acquired Leeds-based software company BigChange. It is the latest in a string of acquisitions by Simpro Group. The strategic deal is ...