Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from ...

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

The Starbucks CEO recently passed the one-year mark of his tenure helming the coffee giant and the anniversary of his “ Back ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

Arash Motor Limited, Ghana’s distributor of TVS Motors, has officially opened a new “TVS Experience Centre” in Kumasi.

TCS to transform Vodafone Idea's business support system with an AI-driven platform. Aims to enhance customer experience and ...

Tata Consultancy Services (TCS) has won a five-year mandate from Vodafone Idea (Vi) to transform the telecom operator’s ...

Birkenstock V&A Waterfront is seeking a motivated Sales Assistant to join their retail team. This permanent role offers the ...

Melon Mobile is reshaping South Africa’s mobile connectivity landscape by putting customer service at the centre.

Everyone deserves the ability to choose public transportation, and the freedom to easily use The RIDE is a priority. I’m ...

In addition to smarter calling experience, FCMB has also activated its Business Page on the Truecaller app. This ensures that customers can independently discover, recognize, and engage with FCMB ...

Allison Homes has once again demonstrated its commitment to customer satisfaction by securing the prestigious 2025 Gold Award ...