We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

Grocery shopping already comes with its fair share of issues. Spare yourself the trouble and avoid these supermarkets known ...

Microsoft is announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

Before exercising your right to refuse service, you and your employees should always try to de-escalate a rude customer ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Mystery Shop finalist says customers like to shop at convenience stores where they’re well known, treated well ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

The company came to the decision after its customer experience improvements to platform and tools reduced support needs, a spokesperson told CX Dive.