We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Strategies for Improving Business Communication Efficiency through SCRM Platforms In today's business environment, companies ...

A product can sparkle in features but still fail in feeling. Customers stay loyal to experiences, not perfection.

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

The company came to the decision after its customer experience improvements to platform and tools reduced support needs, a spokesperson told CX Dive.

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

If you ever shopped at Aldi, then you probably noticed a couple of things about the cashiers. They're incredibly fast, and ...

Zhou Yun believes that the key issue is not the technology itself, but the gap between ideals and reality in the application of AI within enterprises. She emphasized that companies need to reshape ...

By 2028, none (0%) of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner, Inc, a business and technology insights company.

Establishing AI Rooted in Practical Applications and Users SINGAPORE, Sept. 17, 2025 /PRNewswire/ -- Sobot, an innovative AI ...