Clare Tyrer has built a fantastic career driving customer growth across fashion, beauty, publishing and luxury travel brands.

The development trends of conversation archiving systems are undoubtedly noteworthy. With the continuous advancement of ...

Conversations in which employees of a credit card company secretly checked a customer's payment history and mocked her were ...

Market Logic Software is proud to announce the launch of DeepSights Persona Agents, a revolutionary new capability that ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

The AI Agent Boom Accelerates, 'Role Transition' Becomes a Key Proposition for Organizational Intelligence. With the evolution of large model capabilities and leaps in inferenc ...

Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco's largest private employers. In a recent ...

Mystery Shop finalist says customers like to shop at convenience stores where they’re well known, treated well ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.