Clare Tyrer has built a fantastic career driving customer growth across fashion, beauty, publishing and luxury travel brands.

The development trends of conversation archiving systems are undoubtedly noteworthy. With the continuous advancement of ...

The core of conversation archiving lies in utilizing social media platforms to manage and maintain customer relationships.

Conversations in which employees of a credit card company secretly checked a customer's payment history and mocked her were ...

Market Logic Software is proud to announce the launch of DeepSights Persona Agents, a revolutionary new capability that ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

NEW YORK, Sept. 16, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today announced major advancements to its GenerativeAgent ® Platform, giving enterprises ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Chris Bedi, Chief Customer Officer of Service Now, spoke about companies opening up to the idea of AI agents, the impact on ...

Picture this: your sales team is working harder than ever, but customers keep slipping away. Sound familiar? Most businesses find themselves trapped in disconnected sales processes that make customers ...

In a post on a local forum, the individual wrote that “grumpy local employees or disgruntled non-local employees” who are ...