The Bank of Ghana has called on financial institutions to prioritise customer satisfaction as the defining benchmark of ...

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

In the restaurant business, tips aren’t an added bonus they’re sometimes the majority of a waitress’s salary. That’s why so ...

Forecasts that AI could erase tens of millions of jobs by the end of the decade appear to be making the notion of a ...

Junts per Catalunya has reached an agreement with the government of Pedro Sánchez to accept that Catalan be given de facto ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Chief marketing officers widely recognize ...

Abstract: The proliferation of ‘emerging positive reviews’ poses a pressing challenge for online service platform products, necessitating the incorporation of rating credibility into product ranking ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Most reasonable people would agree that retail workers deserve to be treated like human beings, but some people would rather they behave like puppets. So after working a long shift, being told to ...

CHARLOTTE — Members of Civic Federal Credit Union have reported long hold times and trouble accessing their accounts following a recent merger. The transition from Local Government Federal Credit ...