Frogfoot Networks, a division of Vox Telecommunications, is offering an internship in Customer Service based in Cape Town.

Forecasts that AI could erase tens of millions of jobs by the end of the decade appear to be making the notion of a ...

Junts per Catalunya has reached an agreement with the government of Pedro Sánchez to accept that Catalan be given de facto ...

Do Storytelling to Enable Cross-Selling and Up-Selling - Focus on communication that naturally relate products, trends, and ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

With the rapid development of artificial intelligence technology, the domestic intelligent customer service system market continues to expand. According to authoritative data, by 2025, the scale of ...

According to Salesforce's seventh edition of the "Service Status Report," it is expected that by 2027, 50% of service cases will be resolved by artificial intelligence (AI). This research is based on ...

Why customer POS experience is important. Steps to increase customer satisfaction with a modern POS experience.

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Artificial intelligence (AI) and robotics are no longer abstract concepts in South Africa’s business community. They are here ...

The basics of winning football don't change for Indiana coach Curt Cignetti, regardless of whether his team is preparing to hammer Indiana State 73-0, as it did last week, or ...