Monitaur, the leading AI governance solution for regulated enterprises, today announces it has been named a Strong Performer and a Customer Favorite in “The Forrester Wave™: AI Governance Solutions, ...

The Oklahoma State Department of Education’s America First assessment for incoming teachers features questions on U.S. government and biological sex, according to CNN. The Oklahoma State Department of ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Olivia Munn, who previously claimed that a breast cancer risk assessment test saved her life, announced on social media this week that it also saved her mother’s life. "My mother was diagnosed with ...

When choosing a bank, customer service can be just as important as interest rates or account features. Whether you prefer the convenience of online banking or the reassurance of walking into a branch, ...

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Abstract: This paper introduces a framework using multiple large language models (LLMs) to assess and enhance the customer service interactions of a staff in service industry. Effective communication ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Amazon ...