By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

Artificial intelligence promises to reshape Wall Street—and individual investors—like few other tech changes in its history.

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff ...

Hawaiian Electric has begun seeing an increase in applications for customer-sited solar and battery systems now that the ...

Making thoughtful investments during uncertain times carries less risk than many leaders assume. The bigger danger is missing ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about ...

At Toyota Material Handling, a division of CFAO Equipment, leadership transcends traditional management, it’s about pioneering excellence and redefining industry standards. Bianca Smit, National ...

Metso has signed an agreement to acquire Q&R Industrial Hoses, a privately owned Australian company specialising in the ...