AI is transforming customer service in India as firms deploy chatbots, voice bots, and virtual assistants to cut costs, boost ...

Amazon Web Services (AWS) has made the largest-ever investment in ASEAN by an international tech company, demonstrating its strong commitment to providing customers with the most resilient and secure ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

Sign up to receive the forthcoming report on leisure travel marketing and advertising from Skift and Amazon Ads.

Global e-commerce and technology giants often emerge from the most unexpected places. Amazon, the world’s largest e-commerce ...

Amazon, Tesco, Lidl, Next, TK Maxx, and more major UK retailers have all recalled products, including phone chargers and air fryers ...

There is a silent revolution in boardrooms in Fortune 500 companies. As the conventional measure of business still prevails in quarterly reports, the most successful executives in the world are ...

The paradoxical outcome is that firms focused on creating value for stakeholders make much more money than firms focused on ...

Pope Leo XIV has honored hundreds of Christians who have been killed for their faith in the 21st century. Leo presided over a ...

CEOs Are Obsessed With AI, But Their Pushes to Use It Keep Ending in Disaster Artificial intelligence is the boardroom ...

First-of-its-kind collaboration to protect consumers through education and awareness ahead of the festive shopping season ...

"Navigating this sea-change creates substantial risk for both public utilities and their existing retail customers," NIPSCO ...