WASHINGTON — Story from The Conversation by Peyton McCauley, Water Policy Specialist, Sea Grant UW Water Science-Policy Fellow, University of Wisconsin-Milwaukee and Melissa Scanlan, Professor and ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines. After his initial flight was canceled due to mechanical ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

In this prank call, Tiny Tim contacts a car dealership pretending to be a serious buyer. His unique voice and odd questions make the conversation both awkward and funny. All dialogue is improvised and ...

GEORGIA, — The Georgia Department of Human Services (DHS) announced Tuesday that it plans to temporarily shut down its Supplemental Nutrition Assistance Program (SNAP) call center following a ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector. GURGAON, India — For three years, Kartikeya ...

ATLANTA — Georgia officials confirmed Friday afternoon that a third-party call center used to help Georgians access their food stamp benefits had been subject of a cyberattack. Conduent’s Electronic ...

An investigation is underway following what state officials referred to as a “cyberattack,” which targeted a third-party system used to help Georgians navigate their food benefits. At this point, it ...

U.S. Senators Ruben Gallego (D-Ariz.) and Jim Justice (R-W.Va.) have introduced a bipartisan bill aimed at keeping customer service jobs in the United States and improving transparency about the use ...