Whitney Haggerson, M.H.A., Providence’s vice president of health equity and Medicaid, describes equity pilot projects that ...

The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower ...

To truly modernize accreditation, technology implementation could adapt advanced risk assessment practices used in other sectors to the higher education context. For example, in the financial services ...

Abstract: E-government success relies on high-quality e-services. Understanding e-government service quality is crucial for improving existing and future implementations. As the globe advances in ...

We often like to think of life—and of progress—as a straightforward path, but we know there’s peaks and valleys or times when we take one step forward and two steps back. That’s why Dick Flynt, senior ...

Whether it's VSM or process mapping, both mapping techniques are critical first steps to solving problems and building sustainable solutions. "Process mapping on steroids." That's how John Dyer used ...

Editor's note: This article was originally published in American City & County, which has merged with Smart Cities Dive to bring you expanded coverage of city innovation and local government. For the ...

Alabama State University recently hosted its annual Continuous Improvement Summit at the John Garrick Hardy Student Center. This significant two-day event marked the official launch of the 2025–26 ...

KALAMAZOO, Mich.—Western Michigan University student Andrew Eden entered his supply chain specialist internship at Goodwill Industries knowing that he had the process management skills to add value ...

After being on an agile journey where practices have primarily been centered on IT, a company is now exploring ways to extend them beyond IT and scale their approach. At Agile Tampere, Ramya Sriram ...