Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...

Weaver joins 'Dust Bunny' director Bryan Fuller at TIFF 2025 to discuss their dark fairy tale, 'Alien: Earth,' Star Wars, and ...

SAUK RAPIDS — Actors from GREAT Theatre took their places on an unusual stage Thursday evening: the party and event room at Jimmy's Pour House. The Waite Park theater company kicked off their new ...

We offer programs in dementia respite, caregiver support, geriatric case management and mental health counseling ...

China has never publicly confirmed it number of nukes, and there is no consensus as to the current size of its arsenal.

Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has received an Honorable Mention in the 2025 Gartner ® Magic Quadrant™ for Contact Center as a Service ...

When Edward Brown passed away in September 2023 at the age of 90, he left behind not only a remarkable legacy in journalism ...