Research firm questions whether software-defined vehicles are built for those actually driving them or for the industry ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Tech giants are envisioning a future beyond smartphones, where AI assistants become central to personal computing.

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a place for for higher skilled human agents.

Leaked computer files tied to former U.K. Prime Minister Boris Johnson offer an unprecedented glimpse into a scandal over ...

High school teacher Tom Moore reminds young writers that an AI-generated essay rings false because it can’t replace the ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...