Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

An Ohio district court ruling may give call centers a road map for determining when compensable time for remote workers ...

9th Circuit revives FLSA overtime action against Customer Connexx, JanOne Activating computer was ‘indispensable’ part of the job, panel finds (Reuters) - Call center employees who communicated with ...