CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

HubSpot is widely recommended for beginners because of its ease. The free plan has many valuable features. It offers basic ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

When making connections that drive growth, don't forget to optimize your ongoing communications to foster sustained business.

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

“Satisfaction is about delivering on a client’s expectations, their service expectations. However, an engaging experience is ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

The price premium of GenAI-enabled offerings across customer relationship management (CRM), email and authoring, and analytic ...