Law firm leaders must ensure their associates understand that relationship building, not just tactical expertise, is key to ...

B.C.'s College of Nurses and Midwives says professional boundary breaches can harm both the client and the nurse-client ...

Why reframing the ad agency-client relationship can help creativity. The evolution of ‘the client’ from a straightforward descriptor — someone receiving services — to a phrase laced with frustration ...

Customer Relations When your customers have questions or problems, it’s your job to resolve them. Creating a helpful customer service team that’s responsive and effective is key to maintaining ...

What Good PR Clients Do. Since public relations isn't done "to" a company—it's done "with" the management team or owners—there's an essentially different nature to how this kind of professional ...

Robust client relations also reduce misunderstandings, offering clarity in communication and keeping customers satisfied with your customer service. This satisfaction often translates into positive ...

Winning Gold at The Drum Awards for Agency Business in the Client Relations category is Translate Plus. Here, in its own words, is how it maintained a winning satisfaction rate. 2023 was a ...

In customer relations optimization, businesses can group clients into segments depending on their characteristics, behaviors, values, and other unique qualities. This is the process of customer ...

In today’s legal market, few roles hold more potential—or more frustration—for firm growth than the client relationship partner (CRP). These partners sit at the intersection of the firm’s ...

The relationship of trust does not allow them to do business. Every lawyer must have as a primary concern the interest of the client, who often seeks advice in view of investment, activity or ...