5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

I've been reading phishing emails for years, but I was surprised to find that these chatbots were even better.

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Chatbots are much more than digital assistants. They ...

Want to order pizza, schedule a meeting, or even find your true love? There’s a chatbot for that. Just as apps once were the hot new thing that would solve whatever problem you had back in 2009, now ...

This article is more than 6 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

Their usefulness hinted at the future, but the real breakthrough was still to come.Generative AI changed the game by filling ...

Research, much if it by companies with deep investment in AI, suggests that chatbot interactions alter how users think.

Many teens are turning to chatbots for companionship. But experts and regulators say that emotional attachment to the ...

The singer's decision follows a report from Reuters this week regarding internal documents at Meta that said chatbots can ...

Sen. Ed Markey (D-Mass.) alleged in a Monday letter that tech giant Meta ignored warnings about its chatbots, stating that he ...