Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has received an Honorable Mention in the 2025 Gartner ® Magic Quadrant™ for Contact Center as a Service ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

Attorney General J.B. McCuskey called Express Scripts the true architect of West Virginia’s substance use disorder crisis during a press conference Monday announcing a federal civil lawsuit against ...

CHARLESTON, W.Va. (WSAZ) -- West Virginia Attorney General J.B. McCuskey has announced a lawsuit against what he calls an “architect” of the opioid crisis in West Virginia. The lawsuit, filed on ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...