Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be ...

Waiting on hold with the Florida Reemployment Assistance Program over the phone is like listening to a broken record. “It’s the worst kept secret that the website we paid $77 million for doesn’t work, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The pandemic taught us all how to work differently. This includes call centers, which have ...

Remote call center workers start their day not when they turn on their computers, but when they load the first program they ...