Discover how Oracle's cloud growth, AI focus, and competitive pricing position it to lead the AI infrastructure boom.

Voiso, the AI-powered contact center platform trusted by global enterprises, has been recognized with five G2 Fall 2025 ...

Quantum computing is no longer a distant dream—it's arriving at HPC centers and hyperscale data centers faster than many expected. A new report from Hyperion Research and ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

The Call Center QA channel is a dedicated resource for professionals seeking to improve quality assurance within contact centers. It explores key topics such as agent evaluation, performance ...

ATLANTA — The call center for Georgia’s food stamp program briefly rebooted on Tuesday after a recent cyberattack. State officials say the call center came back online on Tuesday morning, but the ...

Who knew that scamming people could be as easy as picking the correct option from the dialogue tree? Work your way up to becoming a manager, or call the police and get your annoying colleagues out of ...

WASHINGTON — The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense Department civilians and their families with their government moves.